Terms of Service

1. Introduction

Welcome to Girvena, available at https://girvena.com. These Terms of Service govern your access to our online store and purchases made through it. The store is operated by Jilin Shunshi Trading Co., Ltd. In these Terms, “Girvena,” “we,” “us,” and “our” refer to the store and its operating company, as appropriate. By using our website or placing an order, you agree to these Terms, subject to rights and protections that cannot be excluded under applicable law.

2. Eligibility and Acceptable Use

You must be legally capable of entering into a purchase agreement in your jurisdiction. If you make a purchase for another person, you must have authority to do so. You agree to provide accurate information and not to use the website for fraud, unlawful activity, unauthorized access, interference with other users, or actions that undermine its security or availability.

3. Accounts and Customer Information

If account functionality is offered, keep your sign-in details confidential and notify us of suspected unauthorized access. You are responsible for ensuring that contact and delivery details submitted with an order are accurate. We may request additional information when reasonably required to verify an order or protect customers against unauthorized transactions. Nothing in this section reduces rights provided by applicable consumer law.

4. Product Details and Availability

Product pages describe the items offered, including information relevant to making a purchase. We aim to present descriptions, specifications, images, pricing, and availability accurately. However, display differences, typographical errors, and stock changes can occur. If an order is affected by an important error or an item is unavailable, we will explain the issue and any available alternatives, including a refund where appropriate.

5. Placing and Accepting Orders

Submitting an order constitutes a request to purchase the selected items. An automated acknowledgment confirms receipt of the request but does not necessarily establish acceptance or dispatch. We may decline or cancel an order for a legitimate reason, such as unavailability, an obvious pricing error, an inability to deliver to the address provided, suspected fraud, or unsuccessful payment. If payment has been collected for a canceled order, we will arrange an appropriate refund in accordance with law.

6. Pricing, Taxes, and Payments

Prices, available payment methods, shipping charges, and applicable charges collected by the store are presented during checkout. Please review the order summary before completing payment. For international shipments, duties, import taxes, or customs handling fees may apply depending on your destination and what is included in the checkout total. We do not promise that all import-related costs are prepaid unless this is expressly disclosed during checkout.

7. Processing and Delivery

Our standard order-processing estimate is 1–3 business days after successful payment confirmation. Estimated transit after dispatch is 7–15 business days. These periods are separate, and estimates are not guaranteed delivery dates. Delivery destinations, shipping choices, and fees are determined by the options available to you at checkout. Carrier disruptions, customs procedures, holidays, weather, and circumstances outside our reasonable control may affect delivery. For details, read our Shipping Policy.

8. Changes and Cancellations

If you need to correct an order or request cancellation, contact service@girvena.com as soon as possible. We will consider requests made before dispatch, but changes or cancellation may no longer be feasible after fulfillment has started or a parcel has shipped. Any mandatory statutory cancellation or withdrawal rights remain in force.

9. Returns, Refunds, and Exchanges

You may request a return within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy and any more favorable rights provided by law. The policy explains the authorization process, who pays for return shipping, the handling of damaged or incorrect items, and refunds. Any legally required remedies for faulty, unsafe, or incorrectly described items are not restricted by the voluntary return window.

10. Website Content and Intellectual Property

Website text, photographs, layouts, branding, and other protected material belong to their respective rights holders. You may browse and use the website for lawful personal shopping. Except as allowed by law or with appropriate permission, you may not commercially copy, distribute, or exploit protected content.

11. Third-Party Services and Links

We may use third-party technology and services to support website functions, checkout, payment handling, delivery, or customer assistance. Some third parties act under their own terms and privacy policies. Links to external websites are offered for convenience; we do not control their content, availability, or privacy practices.

12. Privacy

Our Privacy Policy describes categories of personal information involved in store operations, the purposes for which information may be processed, and available privacy choices and rights. Review that policy for further information.

13. Liability and Mandatory Consumer Rights

We work to provide reliable store information and services. To the extent permitted by law, we are not responsible for losses caused by events outside our reasonable control. Nothing in these Terms excludes or restricts liability that may not lawfully be limited, including liability for fraud or other conduct for which mandatory law prohibits exclusion. Nothing in these Terms removes your statutory rights or remedies under applicable consumer protection law.

14. Updates to These Terms

We may update these Terms to reflect changes in our services, operating practices, or applicable legal requirements. The updated version will appear on this page. We will provide additional notice when required by law. Changes will not retroactively remove rights established under an already accepted order where that would be unlawful.

15. Contact and Business Information

For assistance with these Terms or an order, email service@girvena.com or call +86 13754289451.

Operating Company: Jilin Shunshi Trading Co., Ltd.

Company Address: Room 1415, Unit 1, Building 1, Jiyu Building, Jiefang Avenue, Nanguan District, Changchun