Privacy Policy

1. About This Policy

This Privacy Policy explains how personal information is handled in connection with Girvena at https://girvena.com, including when you browse the store, place an order, contact us, or use available customer features. The store-level operating company is Jilin Shunshi Trading Co., Ltd. (“we,” “our,” or “us”). Other organizations that provide independent services may have separate privacy responsibilities, as described in their own notices.

2. Information We Collect or Receive

Depending on your interactions with our store, we may process information such as your name, email address, phone number, delivery and billing addresses, order contents, purchase history, transaction records, and messages sent to customer support. When you browse our site, standard technical information may also be generated, including IP address, browser and device information, approximate location derived from a network connection, page interactions, and session identifiers. Where a payment provider is involved, payment details are handled by the payment services offered during checkout; please do not send full payment card information to customer support by email.

3. Where Information Comes From

Information may be provided directly by you during checkout, account registration where offered, customer service inquiries, or other store interactions. We may also receive transaction, payment-status, fraud-screening, and delivery-status information from service providers involved in handling an order. Cookies and similar technologies may generate usage or device-related information when you access the website.

4. How We Use Information

We use personal information to provide the online shopping service, process and fulfill purchases, communicate about orders, arrange delivery, handle returns and refunds, respond to customer inquiries, prevent fraud, secure our store, maintain legally required records, resolve disputes, and comply with applicable obligations. Where permitted and appropriate, certain information may also be used to improve the store or communicate marketing offers according to your available choices and applicable law.

5. Legal Bases Where Required

Where the law requires us to identify a legal basis, processing may be necessary to perform our contract with you, comply with a legal obligation, pursue a legitimate business interest that is not overridden by your rights, or act on your consent where consent is required. The appropriate basis depends on the activity and the laws that apply in your location. If processing depends on consent, you may withdraw that consent at any time, without affecting processing carried out lawfully beforehand.

6. Shopify and Other Service Providers

Our store uses Shopify technology to support its online storefront. Information may be processed by services involved in hosting, shopping-cart functions, checkout and payment, order fulfillment, shipment, communications, security, and customer support. Depending on the service, a provider may act on our instructions or as an independent organization with its own legal responsibilities. We may also disclose relevant information where required by law, in connection with a legitimate business transfer subject to applicable protections, or to protect the rights and safety of customers and others.

7. Cookies and Similar Technologies

Cookies and related technologies may support essential functions, including site security, maintaining a session, using a shopping cart, and remembering preferences. Where activated, additional technologies may support analytics, performance measurement, or advertising-related activities. You may be able to manage cookies through your browser or privacy options offered on the website. Restricting essential cookies can affect shopping functions. Where consent or opt-out choices are required by law, the applicable website controls and notices will govern those choices.

8. Marketing and Advertising Choices

If you receive marketing communications, you can request to stop them using the unsubscribe option in the message or by contacting service@girvena.com. Messages necessary to complete an order or respond to a support request may still be sent. Where advertising-related processing or sharing takes place, we will provide any disclosures, consent mechanisms, or opt-out choices required by applicable law. The availability of particular controls depends on the technology used and the jurisdiction in which you are located.

9. International Processing and Transfers

The services used to operate an online store may involve processing or access to information in countries other than your country of residence. When cross-border transfers are subject to legal restrictions, we will use an appropriate lawful mechanism or safeguards as required for the relevant transfer.

10. Retention and Security

We keep personal information for periods reasonably necessary to administer orders, respond to customers, maintain accounts and records, detect abuse, fulfill legal obligations, and resolve disputes. The applicable period depends on the type of data and legal requirements. We use reasonable administrative and technical safeguards designed to protect information against unauthorized access or misuse, although no online system is completely risk-free.

11. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or obtain a copy of personal information, object to certain processing, withdraw consent, or exercise rights relating to relevant data sharing or targeted advertising. To submit a request, email service@girvena.com and explain the request. We may need information to verify your identity before responding. We will address applicable requests within the time required by law and will explain any legally permitted limitations. You may also have the right to complain to the relevant privacy authority.

12. Children's Privacy

The store is intended for customers who can lawfully make purchases. We do not knowingly seek or collect children's personal information in violation of applicable law. If you believe a child has provided information improperly, contact us so we can review the situation.

13. Third-Party Links

Our store may contain links to websites and services not controlled by us. Those third parties have their own privacy practices and policies. Please review their information before providing them with personal data.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, service arrangements, or legal requirements. Updates will be available on this page, and additional notice will be provided where required by law.

15. Privacy Contact and Business Information

If you have questions about this Privacy Policy or want to exercise a privacy right, contact us:

Support Email: service@girvena.com

Contact Phone: +86 13754289451

Operating Company: Jilin Shunshi Trading Co., Ltd.

Company Address: Room 1415, Unit 1, Building 1, Jiyu Building, Jiefang Avenue, Nanguan District, Changchun