Welcome to Girvena

Girvena is an online retail brand operated by Jilin Shunshi Trading Co., Ltd. At Girvena, we aim to make online shopping straightforward by providing product information, clear ordering steps, and accessible ways to ask for assistance.

Our Approach to Online Shopping

We believe that customers should be able to understand what they are ordering and how the purchasing process works. Our product pages are intended to present the information relevant to each item, and our store policies explain shipping, returns, and refunds. If you need clarification about a listing, you can contact us before ordering.

Orders, Delivery, and After-Sales Support

Our customer support channel is available for questions about placing an order, finding delivery information, or requesting help after a purchase. If an item arrives damaged or is not what you ordered, contact us with the order details. We will review the situation and explain the appropriate next steps under our published policies and applicable consumer law.

If you need to return an item, contact our support team before sending it back. We will provide instructions and an authorized return destination if a physical return is needed. Our company address does not automatically serve as a return warehouse.

Business Information

Website: https://girvena.com

Operating Company: Jilin Shunshi Trading Co., Ltd.

Company Address: Room 1415, Unit 1, Building 1, Jiyu Building, Jiefang Avenue, Nanguan District, Changchun

Support Email: service@girvena.com

Contact Phone: +86 13754289451

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Thank you for visiting Girvena. We appreciate the opportunity to help with your shopping questions and orders.