Contact Us

Thank you for visiting Girvena. If you need help before making a purchase or have a question about an existing order, you can contact our customer support team using the details below. We can assist with product information, order status, delivery questions, returns, and refund requests.

Customer Support

Website: https://girvena.com

Support Email: service@girvena.com

Contact Phone: +86 13754289451

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You can send an email outside these hours. Messages will be reviewed during our customer support hours, and we will respond as soon as reasonably possible.

Help With an Order

For questions about an order, include your order number and the name or email address used at checkout. Tell us what you would like assistance with so that we can locate the relevant details. For delivery questions, it may also help to include the tracking information you received.

If an item arrives damaged, is missing, or is not the item you ordered, please contact us promptly. Provide a description of the issue and photographs of the item or packaging where appropriate. We will review the information and explain the available next steps under our policies and applicable consumer law.

For your security, please do not email full payment card numbers, passwords, or other sensitive account credentials.

Returns and Refunds

Please contact service@girvena.com before shipping an item back. Include your order number and the reason for the return request. Our team will explain the return process and, when a physical return is required, provide the authorized return destination. Our registered company address is not automatically a returns warehouse or a return-shipping address.

Further details about eligibility, shipping responsibility, and refund timing are available in our Return & Refund Policy.

Business Information

Operating Company: Jilin Shunshi Trading Co., Ltd.

Company Address: Room 1415, Unit 1, Building 1, Jiyu Building, Jiefang Avenue, Nanguan District, Changchun