Shipping Policy

This Shipping Policy explains how Girvena prepares orders for dispatch, what delivery estimates mean, how shipping charges are shown, and how to contact us about a shipment.

1. Delivery Destinations

Available shipping destinations are determined by the delivery options offered at checkout. A country or region is eligible for delivery only when our checkout provides an applicable shipping method for the address and order. Options may vary according to the items selected, destination restrictions, and carrier availability.

2. Order Processing

We generally process orders within 1–3 business days after successful payment confirmation. Order processing includes checking payment and order details and preparing eligible items for dispatch. Business days do not include weekends or applicable public holidays. We will contact you if a problem with your order requires clarification or materially delays processing.

3. Estimated Transit After Dispatch

The estimated transit time is 7–15 business days after dispatch. This shipping estimate starts when the order has been handed over for shipment; it does not start on the date of purchase. Total delivery time includes both order processing and transit. Actual delivery may vary, and these estimates do not constitute a guaranteed arrival date unless we expressly agree to one for the order.

4. Shipping Fees

Available delivery services and shipping charges are displayed during checkout before payment. The amount may depend on the delivery address, order size, package weight, or shipping service. Any shipping promotion applies only when its terms and eligibility are clearly presented for the order. We do not guarantee free shipping or a fixed fee for every destination.

5. Tracking Information

When tracking is available for the shipping method used, tracking details will be shared using the contact information supplied with the order. Carrier tracking information may take some time to become active or update after dispatch. Some delivery stages may be handled by different carriers, particularly for international shipments.

6. Customs and Import Charges

For international deliveries, customs procedures and any import duties, taxes, or handling fees depend on the destination and applicable rules. Where such amounts are not collected or included at checkout, the recipient may be responsible for paying them. Please review checkout disclosures and local import requirements before making a purchase. Customs review can also cause delivery delays.

7. Address Errors and Unsuccessful Delivery

Please make sure the shipping address, recipient details, and telephone number you provide are complete and correct. If you discover an error, contact service@girvena.com promptly. We will try to help before dispatch, but an address correction cannot be guaranteed once fulfillment or shipment has begun. If delivery is unsuccessful because of inaccurate details, we will review the circumstances and explain any lawful reshipping or refund options.

8. Delays, Lost Shipments, and Damaged Parcels

Delivery can be affected by carrier interruptions, customs clearance, weather, holidays, and other circumstances outside our control. If a parcel appears significantly delayed or lost, contact us with your order number so we can investigate and identify the applicable remedy. If an item arrives damaged, an item is missing, or you receive the wrong product, notify us promptly and provide a description and photographs where helpful. We will handle the issue under our Return & Refund Policy and applicable consumer rights.

9. Order Changes and Cancellations

Please request changes to an order or its delivery details as early as possible, preferably before dispatch. We cannot guarantee changes once fulfillment has begun or a package has entered the delivery network. Mandatory cancellation or withdrawal rights are unaffected.

10. Contact Information

Support Email: service@girvena.com

Contact Phone: +86 13754289451

Operating Company: Jilin Shunshi Trading Co., Ltd.

Company Address: Room 1415, Unit 1, Building 1, Jiyu Building, Jiefang Avenue, Nanguan District, Changchun